FAQs

Image Supply Service
  • What products and supplies does Image Supply Service offer?

    We supply tools, maintenance products, and supplies specifically designed for technical field service professionals working across multiple industries.
  • What industries does ISS serve?

    We serve technical professionals in copier and printer service, POS and retail technology, banking and ATM, medical imaging, HVAC, robotics and automation, EV charging, and green energy sectors.
  • Can ISS create custom toolkits for our technicians?

    Yes. We collaborate directly with your team to standardize toolkits, select appropriate products, prevent overbuying, establish preferred pricing, and develop a more consistent supply program.
  • Can you help us choose the right products for our needs?

    Yes. ISS offers practical, hands-on guidance to help you evaluate options and select products that match your equipment and service requirements, including alternatives that may deliver better performance or lower costs.
  • Can ISS help standardize supplies across our field service team?

    Yes. ISS functions as an extension of your field service team to help standardize tools, supplies, kits, and ordering procedures.
  • Do you offer online ordering?

    Yes. After your supply program is established, your team can place orders through a centralized ecommerce portal built for efficient and consistent ordering.
  • Can we easily reorder products we use regularly?

    Yes. The ISS ordering platform enables streamlined reordering using your established kits, SKUs, and pricing structure.
  • Can ISS assign internal part numbers to our supplies?

    Yes. When building your customized supply program, ISS can assign internal part numbers to simplify and standardize your purchasing process.
  • How long has Image Supply Service been in business?

    ISS has supplied technical service and maintenance professionals since 1988.
  • How can I contact Image Supply Service?

    You can reach ISS by calling (833) 951-8560 or emailing custsvc@imagesupp.com. Our office is located at 1157 Valley Park Drive, #110, Shakopee, MN 55379.